Privacy Policy

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www.Prolyncs.com Privacy Policy

  • Type of website: Saas based business management software
  • Effective date: 27th day of June, 2022
  • Www.Prolyncs.com (the "Site") is owned and operated by Prolyncs Inc.. Prolyncs Inc. can be contacted at:
  • Support@prolyncs.com
  • Brampton, Ontario, L6V4T6


Purpose

The purpose of this privacy policy (this "Privacy Policy") is to inform users of our Site of the following:

The personal data we will collect;
Use of collected data;
Who has access to the data collected;
Data Retention Policy;
The rights of Site users; and
Other Disclosures;
Additional Clauses;
International Data Transfers;
How we Access, Modify, Delete, or Challenge the Data Collected;
The Site's cookie policy.
This Privacy Policy applies in addition to the “Terms and Conditions” of our Site.



Consent

By using our Site all Prolyncs User accounts signed up on the Prolyncs platform or a website visitor agree that they consent to:

The conditions set out in this Privacy Policy; and
The collection, use, and retention of the data listed in this Privacy Policy.



Definitions

  • Prolyncs: Prolyncs.com, Prolyncs INC, its affiliated partners and employees
  • Service providers: Those who sign up on prolyncs.com business platform and their staff members.
  • End Users: Any user who signs up on Prolyncs Customer Portal to get book services offered by the service providers.
  • Third Party/Partners: The third party service providers that Prolyncs Inc use for delivering the services prolyncs website offers such as hosting, Payment Processing, email & text reminders.
  • User Accounts: End User, Service Provider, Employees & Prolyncs Administrators
  • Business Services: All types of services and classes listed on Service providers Prolyncs business page.


Personal Data We Collect

We only collect data that helps us achieve the purpose set out in this Privacy Policy. We will not collect any additional data beyond the data listed below without notifying you first.



Data Collected Automatically

When you visit and use our Site, we may automatically collect and store the following information:

  • IP address;
  • Location;
  • Hardware and software details;
  • Clicked links; and
  • Content viewed.
  • Data Collected in a Non-Automatic Way
  • We may also collect the following data when you perform certain functions on our Site:
  • First and last name;
  • Age;
  • Date of birth;
  • Email address;
  • Phone number;
  • Address;
  • Payment information; and
  • Auto fill data.
  • This data may be collected using the following methods:
  • Creating an account;
  • By adding Service listings; and
  • By appointment bookings.


For Service Providers

If you are a Service Providers, we will collect the following details about you:

bank/payment details: in order to collect subscription fee from you and submit payments to you, we need to collect your bank account and sort code;
business related information: your business name, a description of your business, titles, names, and bios of your staff members;
availability and scheduling information: information about your business calendars and staff availability from your Prolyncs account;
social media information: information from your Facebook page, Twitter feed, LinkedIn profile, Yelp ratings and additional publicly available data; and
customer information: where you upload your customer database to our servers, we will retain the personal information it contains subject to our Data Retention Policy.



For End Users

We collect personal information when you use our Services. This may include:

areas of interest: including the types of Partner offerings that interest you;
referrals: information about friends who referred you, or who you have referred to Prolyncs;
correspondence: copies of correspondence, text, email and other communications you have with us or with Partners via the your Prolyncs account;
participation: we will collect and retain the comments, Reviews you make on our marketplace Prolyncs from time to time, including those you make on our social media pages;
transaction details: Information about how you interact with Prolyncs.com , such as business services you view, purchase, redeem, and/or post, and the Service Providers you add to your favourites page.



Third Parties

We may receive personal information about you from other sources with which you have registered, Service Providers, business partners, affiliate entities or other third parties. For example, if an End User or Service Provider creates an account on Prolyncs through one of our registration partners, such as Google or Facebook, we may collect personal information from those websites. We may associate this information with the other personal information we have collected about you.



Information About Others

Through your use of the Services, we may also collect information from you about someone else. If you provide Prolyncs with personal information about someone else, you must ensure that you are authorised to disclose that information to Prolyncs and that, without Prolyncs taking any further steps required by applicable data protection or privacy laws, Prolyncs may collect, use and disclose such information for the purposes described in this Policy. If Prolyncs has been given personal information about you by another user and you would not like us to retain it, please contact our Privacy officer via email at Support@prolyncs.com, and we will delete it.



Google Analytics

Our Websites use Google Analytics to show relevant adverts to users who have previously visited us as they browse the web. This enables us to tailor our marketing to better suit your needs and only display ads that are relevant to you. You may see Prolyncs or one of our Partners in search results pages (using Google Adwords), on YouTube, in banner adverts on Gmail and on other services run by Google.

Any information collected will be used in accordance with our own privacy policy and Google’s privacy policy.



How We Use Personal Data

Data collected on our Site will only be used for the purposes specified in this Privacy Policy or indicated on the relevant pages of our Site. We will not use your data beyond what we disclose in this Privacy Policy.

The data we collect automatically is used for the following purposes:
To Improve user experience by enhancing our sites, products and services;

  • Improve our services
  • Marketing purposes;
  • Provide customer support;
  • User Authentication;
  • Track the user activities
  • To Protect against illegal fraudulent activities; and
  • Book and modify appointments made via prolyncs
  • For compliance with a legal or regulatory obligation.
  • Special Offers on products and services
  • Perform Data Analytics for advertising
  • Publish customer ratings and reviews

The data we collect when the user performs certain functions may be used for the following purposes:

  • Payment card Information for bill;
  • Make payments via prolyncs for services;
  • By providing the contact information i.e email address and phone number you consent to get emails, phone calls, text messages from us regarding our products, services technical noticies, software updates, targeted marketing, security alerts, surveys and booked appointment updates.; and

Prolyncs may store personal information in Canada and other countries.



Who We Share Personal Data With

Employees: We may disclose user data to any member of our organisation who reasonably needs access to user data to achieve the purposes set out in this Privacy Policy.

Prolyncs Marketplace: We may share some or all of Service Provider personal information, including but not limited to booking information, employee names, Service offerings, ratings and reviews, prices and discounts, appointment availability, and related data with end users who visit prolyncs market place or have signed up or registered for Prolyncs and with Prolyncs business partners and affiliates with which Prolyncs is working:

Service Providers have the option to turn off the Marketplace listing functionality.

Third Parties

We may share user data with the following third parties:

  • Marketing Agencies;
  • Partners & Service Providers;
  • Social Media Platforms Such as Facebook or Instagram;
  • Google via API’s integrations used by Prolyncs; and
  • Prolyncs will collect and process all payments on behalf of service providers through recognized Payment Gateway Providers such as Stripe.

We may share the following user data with third parties:

  • Appointment booking information that includes personal details;
  • Booking Alerts via text, prolyncs app and email;
  • Payment Card Information such credit or debit card information; and
  • Customer reviews and feedback by end users on Prolyncs

We may share end user, service provider data with third parties for the following purposes:

  • To process payments seamlessly;
  • Appointments booking information is shared with service providers to provide better customer experience and to modify or cancel appointments; and
  • Send Alerts via emails, texts to notify end users & Service providers and their employees regarding upcoming appointments.
  • Secured Website hosting
  • Customer Support
  • Administrative and Communication Services
  • Third parties will not be able to access user data beyond what is reasonably necessary to achieve the given purpose.
  • Send referrals and Register links to end users & Service providers and their employees
  • Service Provider personal information may appear in search engine results; and such results may include a service booking link to schedule an appointment through Prolyncs
  • Promote Service Provider products and services via online and offline advertising and promotional media, including, but not limited to Google, Google AdWords, Facebook Ads, Instagram, Twitter, email distribution lists, and third-party business partners and affiliates

All the disclosures to the third parties and prolyncs partners will be on the basis that they are required to keep the information we give them confidential and secure, and will not use it for any other purpose than to carry out the services they are performing for us.



Other Disclosures

We will not sell or share your data with other third parties, except in the following cases:

If the law requires it;
If it is required for any legal proceeding;
To prove or protect our legal rights; and
To buyers or potential buyers of this company in the event that we seek to sell the company.
If you follow hyperlinks from our Site to another Site, please note that we are not responsible for and have no control over their privacy policies and practices.



Data Retention Policy

User data will be stored until the purpose the data was collected for has been achieved.
You will be notified if your data is kept for longer than this period.



How We Protect Your Personal Data

We have taken security measures by hosting our website & applications on secure servers to which only authorised personnel have access.
We also use the verification code process for all types of user accounts on Prolyncs.
We promote and request our users to not share their Prolyncs login information with anyone.

While we take all reasonable precautions to ensure that user data is secure and that users are protected, there always remains the risk of harm. The Internet as a whole can be insecure at times and therefore we are unable to guarantee the security of user data beyond what is reasonably practical such as external networks or user devices.



International Data Transfers

We transfer user personal data to the following countries:

Canada, the United States and other countries.
When we transfer user personal data we will protect that data as described in this Privacy Policy and comply with applicable legal requirements for transferring personal data internationally.



Children

We collect the personal data of children under 13 years of age. We only collect the personal data of children under 13 years of age with the express consent of their parents or guardians. This consent is collected as follows:
Terms and Conditions.



How we Access, Modify, Delete, or Challenge the Data Collected

If you would like to know if we have collected your personal data, how we have used your personal data, if we have disclosed your personal data and to who we disclosed your personal data, or if you would like your data to be deleted or modified in any way, please contact our privacy officer here:

Vinay Sharma
Support@prolyncs.com



Cookie Policy

A cookie is a small file, stored on a user's hard drive by a website. Its purpose is to collect data relating to the user's browsing habits. You can choose to be notified each time a cookie is transmitted. You can also choose to disable cookies entirely in your internet browser, but this may decrease the quality of your user experience.

We use the following types of cookies on our Site:

Functional cookies
Functional cookies are used to remember the selections you make on our Site so that your selections are saved for your next visits;

Analytical cookies
Analytical cookies allow us to improve the design and functionality of our Site by collecting data on how you access our Site, for example data on the content you access, how long you stay on our Site, etc;

Targeting cookies
Targeting cookies collect data on how you use the Site and your preferences. This allows us to personalise the information you see on our Site for you; and

Third-Party Cookies
Third-party cookies are created by a website other than ours. We may use third-party cookies to achieve the following purposes:

Cookies are used by Internet Browsers. You may allow or remove cookies via your browser settings which may affect certain features or services of our sites..



Additional Clauses

Prolyncs may update or revise this policy periodically. You agree that you will review this policy after every revision. You need to accept the privacy policy after every revision or update in order to continue using our sites and services.

Modifications

This Privacy Policy may be amended from time to time in order to maintain compliance with the law and to reflect any changes to our data collection process. When we amend this Privacy Policy we will update the "Effective Date" at the top of this Privacy Policy. We recommend that our users periodically review our Privacy Policy to ensure that they are notified of any updates. If necessary, we may notify users by email of changes to this Privacy Policy.

Contact Information
If you have any questions, concerns or complaints, you can contact our privacy officer, Vinay Sharma, at:

Support@prolyncs.com
(647) 472-4389
Brampton, Ontario, L6V4T6